Email Etiquettes – An Important Aspect of Professional Communication
Email etiquette and manners have been around for years, but they are far more important in this age than ever before. Implementing proper email etiquette into daily cyber communication should be a custom for everyone. A person, who displays proper etiquette while writing an email message, not only feels good about himself he also makes those around him feel important and respected. Email etiquette are important in a social environment, as well as in a business setting. Displaying proper email etiquette will get you noticed and, obviously, being noticed is great in many aspects.
Netiquettes
‘Netiquettes’ is the name given to the email etiquettes by the cyber gurus, which means the etiquettes of communication via Internet. Although netiquettes concerns all the various customs and conventions we follow when writing and sending messages through Internet, but in this article we will particularly discuss the emailing etiquettes of both the current employees and the job seekers.
People normally adopt email etiquettes by observing what others do, and gradually incorporate their actions into our own communications. We expect that after reading this article you would be able to develop your own style of writing an effective email.
Basic Manners Of Communication
“Please” and “Thank You” are two simple words, yet they carry a great deal of meaning and are very powerful. These words are the basic etiquettes of communication and are potentially influential on the sender’s image. People may not notice these words when they are mentioned, but if you forget to use them, you will look disrespectful and ungrateful.
Be Brief and Concise
When writing an email for either a potential employer or a current boss, try to be to-the-point. Get to the subject of conversation as quickly and briefly as possible. However, in doing so, please do not leave out necessary details.
Accurate Spelling and Grammar
Accurate spellings and correct grammar are one of the most essential elements of email etiquettes. Do not try to guess the spellings of a word. Use the spell-checker; however, do not rely entirely on it. Good grammar is equally important. Usage of incorrect spellings or grammar in the email leaves an idea of an incompetent or careless correspondent.
Subject Line
Write the subject line in such a way that it summarizes the body of the e-mail. While writing the subject line, ask yourself, ‘will the recipient know what this e-mail is all about’. A well-written subject line makes it easier for the receiver to understand the essence of the message.
Do Not Use Abbreviations
Usage of abbreviations in emails, sent from either a professional or a job seeker makes your message look awkward and unprofessional. People use ‘U’ instead of ‘you’, ‘plz’ instead of ‘please’, and ‘thanx’ instead of ‘thank you’. It is fine to use abbreviations for personal emails or chat, but business email should have a formal format. Of course, frequently used abbreviations such as Mr. and Mrs., FYI, FYC, inc., and etc., are fine, but usage of slang language is not appropriate.
A Decent Email Address
Take a look at your email address. Is it appropriate enough to be sent to a prospective employer? Email addresses like prettygirl@isp.com are awkward and ridiculous for professional usage. Try to get a more formal address; perhaps your first initial and last name would be good. If do not want to change it for some reason, consider making a separate one for professional use only.
In case, you are working at a place and have a company registered email account, you are advised not to use it for job hunting purposes; use a personal account only.
Forgetting Attachments
If the reason for sending an email is to send a file, remember to include it. Professionals and job hunters, both sometimes forget to attach files, which results in absolute embarrassment. One strategy of avoiding such a blunder is to attach the file before writing the email.
Tone Of Communication
No matter who you are sending the email to, the pitch or tone of your professional communication should be moderate and respectable. Avoid writing your message using all upper case letters. It looks like you are shouting out your message. Also, do not use all lower case letters as it will make your email sound like you are mumbling.
Email writers often use ‘emoticons’ to convey a certain tone. If you write to someone frequently and you have a less formal relationship then emoticons are okay. However, if, you are writing to a prospective employer, it is better to stick to words only.
Confidentiality Of The Email
One should realize that emails are never confidential. It is laughably easy for others to read the contents of your email without your knowledge or permission. So, it is advised to avoid writing anything obnoxious or absurd in the emails.
Also, if you are working in a company and are using their official account, it becomes more likely that every email that you send and receive is scanned for certain words that are held ‘unacceptable’. Emails with such content are isolated and are kept in a record. People can be restricted or even fired if continue to send or receive these kinds of emails frequently.
Replying To An Email
Writing a reply to an email is also very important and requires much concentration. Do not ‘Reply to All’, unless it is necessary. Perhaps only selected people need to see your email. Also, when replying to an e-mail, use the ‘Reply’ option in order to keep the message in the ‘thread’, and make it easier for the recipient to follow-up with the previous conversation.
An email may be your introduction to someone you have never met before. Job seekers should keep in mind what a prospective employer might think on receiving a poorly written message, because your correspondence says a lot about you and your personality. Under no circumstances should you use offensive language. Make sure that you paint your picture as a respectful, friendly and approachable person in the receiver’s mind. Take your time putting together a proper and well-written message and read it over several times before you send the email. Sometimes, just rearranging your paragraphs helps a lot. Once you hit ‘Send’ you would not have another chance to correct what you have written in the email message.
Share and Enjoy
December 3rd, 2009 at 7:00 pm
Excellent piece of writing. I completely agree with it. It will help me much in future communication through email.
December 3rd, 2009 at 9:20 pm
This is a very informative article. Thank you.
December 4th, 2009 at 1:15 am
I would like to put forward some good piece of advice for ROZEE.PK’s members and all the job seekers. One most important aspect in today’s job-hunting process is that you should know yourself first and then know the company you apply for before you click the “APPLY’ button! The growing HRQ (Human Resource Quotient) in Pakistan awaits with a very focused vision and strategy now to choose only those candidates who really measure up to stringent job criteria. Do not take it for granted. You have to go that extra mile in even getting your CV noticed in the first place! So, be prepared, consult everything that steels up your nerves, courage, determination, sharpens your wits and skills. Get down on toning up that badly needed body language.
Take a deep and close look at what’s happening on three distinct levels of employment – entry, middle and senor. Get acquainted with the career pathway, the winding alleys, the pit-stops, the falls, the climbs, the prairies, the storms and the rich rewards that a professional would reap so as he sows. Be proactive. Read, learn, apply the learned knowledge, share, create a network and take on the career world. Never wimp or limp in your endeavors and aspirations.
Wishing you all the best in life.
CEO, OPUS DIGITAL FAMILY
December 4th, 2009 at 11:14 am
Thank you very much for another very informative and timely article. Your basic tips are very useful for new as well as experienced professionals. I would like to add a few things. Many people use chatting and emailing to communicate with their friends and family members which, obviously, does not require a professional approach. However, due to the lack of awareness, they keep on using this casual approach in office, business and formal correspondence.
Another factor is the misuse of TO, CC and BCC:
TO: Include only those who are to be ‘directly’ addressed.
CC (Carbon-Copy): Include those who are ‘indirectly’ addressed. CC to those who really need to be copied, instead of putting the complete address book here.
BCC (Blind Carbon Copy): It is just like CC, but the only difference is that the addresses in BCC are for unknown addressees. It is also used to avoid misuses of any of your friend’s email address by scammers.
Good awareness by ROZEE Team. Please keep blogging such useful information regularly.
December 4th, 2009 at 12:10 pm
‘Netiquettes’ apparently do not look so important but have great impact on the over all personality of the sender. Thank you for enlightening us with communication etiquittes.
December 4th, 2009 at 1:43 pm
I completely agree with the information shared in this article. Good awareness by ROZEE Team. Please keep blogging such useful information regularly.
December 4th, 2009 at 2:38 pm
I appreciate that ROZEE.PK has highlighted this vital part of communication to all the concerns. Normally emails are treated as a very informal piece of writing and these significant things are overlooked. Thanks again for this in time reminder to all professionals and would-be-professionals.
December 4th, 2009 at 3:02 pm
“Netiquettes” a new word in my knowledge. A very helpful reminder of our mistakes during writing an email.
December 4th, 2009 at 5:34 pm
Great article with information worth sharing with all.
December 5th, 2009 at 4:44 am
Can you please put up a sample email as well? It will present a more clearer picture.
Regards,
December 5th, 2009 at 10:51 am
Thank you for sending such an informative article!
December 5th, 2009 at 11:43 am
The article is very beneficial, interesting and informative, both for the employees and job seekers. I usually face problem in writing subject line while sending an unsolicited job application. It is a great help for us.
December 5th, 2009 at 7:40 pm
Thank you for sharing such an important piece of information. However, it felt pretty good to know that I already take care of a lot of things mentioned in this article. Will try to make my emails more perfect. Thank you once again!
December 5th, 2009 at 8:25 pm
Very informative and helpful article. Good effort by Rozee Team.
December 5th, 2009 at 9:08 pm
Great work Rozee Team. Keep on addressing such important issues as they help in improving one’s professional approach.
December 6th, 2009 at 11:32 am
These are quite useful guidelines for email writing. However, I would like to add a piece of information that if a person forgets to attach a file in the email, he can activate the option of attachment notifier that will remind you to attach your file before sending your message. Good work ROZEE.PK!
December 6th, 2009 at 2:06 pm
Nice article, it will help us to improve our professional communication.
December 6th, 2009 at 11:04 pm
A very useful article especially for the younger generation which is falling pray to slang and incorrect language. Netiquettes can also be held good for daily life email writing.
December 7th, 2009 at 8:48 am
Thank you very much for providing such useful tips on business communication.
December 7th, 2009 at 9:12 am
Netiquettes play very important role in our daily correspondence. I am really thankful to the Rozee Team the way they inform us about latest techniques used by professionals is very helpful.
December 7th, 2009 at 9:22 am
Very enlightening and informative article. It will definitely help me in writing emails professionally.
December 7th, 2009 at 9:53 am
A really good effort by the writer. I liked the points raised by the writer such as, Attachments, Subject Line & Tone of Communication. As electronic communication has become an essential communication channel, Netiquettes are the basic ethics to be considered.
December 7th, 2009 at 9:59 am
I spent some time reading this article and I must say that it was worth it.
December 7th, 2009 at 10:28 am
An excellent article! The awareness about the importance of an email is very much required. We do not think anything while writing an email. This area of communication is missing in our daily communication. Thank you ROZEE.PK
December 7th, 2009 at 1:10 pm
This is a very nice piece of information. I hope that you will keep sending us such articles which would beneficial for us.
December 7th, 2009 at 2:34 pm
Great work. Really good Article. I want to share something with the users too i.e. the miss use of ‘Group Address’. Employees send emails to the whole group without thinking that some people are not the intended recipients and this creates disturbance to the users. So, avoid mailing everyone until it is essential.
December 7th, 2009 at 3:45 pm
An excellent article! Very nice piece of work. You have shared really helpful ideas. This area of communication is very important for not only the individuals but for the whole organization as well. Thank you again for Rozee Team for sharing such brilliant ideas with us.
December 9th, 2009 at 3:40 pm
I would like to thank the writer of these informative and important Tips and I hope to receive many more articles like this.
December 9th, 2009 at 4:12 pm
It will help a lot to the new comers in and the professionals alike
December 9th, 2009 at 8:48 pm
This is actually very helpful and informative article
December 10th, 2009 at 2:55 am
This is a very useful article. Some people use abbreviations in official emails. They must read it several times and correct it their self. I think one thing should be added that people should first write the email on MS Word and then paste it on email text box. This will be very helpful for good text formatting.
December 14th, 2009 at 9:29 pm
I was suggested to read this particular piece of writing in which ROZEE Team has put special effort and dedication. I am now confident in stating this that it was worth reading. The credit goes to the brain and effort of those who like to enlighten many of us unaware and incognisant people. Keep up the good work!
December 15th, 2009 at 5:16 pm
This is very nice article as the line “People normally adopt email etiquettes by observing what others do, and gradually incorporate their actions into our own communications” sums up the current situation.
December 19th, 2009 at 5:17 pm
A very informative article. I will certainly keep these points in mind while writing an email in future. Thank you.
December 22nd, 2009 at 10:54 am
This is a very good article and very helpful for business communications
December 24th, 2009 at 11:07 am
A very useful article but I think one thing is missing, that is, “A Sample Email”
June 17th, 2010 at 2:04 pm
Excellent approach for the emails writing; I shall also be careful.
October 31st, 2010 at 1:48 pm
Notable for professionals for effective communication.